Service Terms & Conditions
1. Fees & Payment
1.1 Fees
Appointments are charged at the following rates:
Initial consultation appointment.............................................................£180
Follow-up/ongoing therapy appointment...........................................£155 (online)/ £180 (in-person)
1.2 Payment (Self-funding)
Payment for sessions can be made via bank transfer (details provided on each invoice).
Payment for an initial consultation appointment must be made at the time of booking, in order for the appointment to be confirmed.
Payment for ongoing therapy appointments must be made before or on the day of the appointment unless otherwise agreed.
Clients are requested to use the reference number on the invoice, so that the payment can be easily identified.
1.3 Payment (Private insurance)
Please check in advance (by emailing admin@drjeffreymcdonnell.com) if your specific insurance policy will be accepted.
If you are funding sessions using private health insurance, payment by your insurer is due within 30 calendar days of the invoice date. In such cases, you are fully responsible for the costs of your treatment, so it is recommended that you have a full understanding of the level of cover your insurer will provide. Any shortfalls or excesses will need to be paid directly to McDonnell Psychology.
Your insurer will provide you with an authorisation code to cover a set number of therapy sessions. This, along with your policy number, must be inputted in your Client Registration form - failure to do so will make you liable for any appointment costs. Should you require further sessions it is your responsibility to contact your insurance company to authorise further sessions.
2. Cancellation policy
2.1 Self-funded appointments:
You may cancel an appointment without charge if you provide at least 48 hours in working days prior notice. For example, cancellations for appointments on Tuesdays should be communicated to us on Fridays at the least, to ensure a charge is not incurred. If you do so, we will refund to you any sum you paid in advance.
Any cancellations made with fewer than 48 hours’ (in working days) notice will be charged at the full rate.
2.2 Insurance-funded appointments:
Where treatment is funded by private health insurance, an employer and/or as part of a legal process, cancellations with fewer than 48 hours’ notice (or failures to attend) are likely to be counted as one of your designated appointments.
Several insurance companies do not cover the fee for sessions cancelled without at least 48 hours’ notice. In such instances, the individual will be liable to cover the cost of any sessions cancelled without at least 48 hours’ notice (as per the fee schedule listed in Section 1 of this document).
You should check with your health insurance policy to ensure you know when they will and will not cover your costs.
3. Privacy policy
Your privacy is taken very seriously. Any information you provide, including that which is provided on any related registration forms, will be stored and processed in accordance with the GDPR and the Data Protection Act 2018. The clinic's full privacy policy - which explains how data is securely collected and stored - can be viewed by visiting https://www.drjeffreymcdonnell.com/privacy-policy